Swell Professional Services

Make the most of Swell’s powerful technology with support from the internal experts who know the product best.

Illustration of swell use cases - layer 1
Illustration of swell use cases - layer 1
Illustration of swell use cases - layer 1
benefits

Working with Swell’s professional services team can help you:

Get to market faster

Our product and engineering experts are ready to run with your project. A shorter ramp up period means our team can jump into the good stuff— building and launching your storefront on accelerated timelines.

Solve pain points

Our experience across different customers and use cases helps us solve problems creatively. We know that bringing solutions into reality requires a thoughtful process and we apply every resource to support our customers.

Learn from experts

Our professional services team will provide consistent guidance to help you develop ownership and knowledge of your platform. We’ll make sure you feel confident in your ability to address issues, keep your business running smoothly, and implement changes.

Build complex use cases

Our team loves complexity. If you have an unusual, unique or otherwise challenging business use case, we’d be thrilled to work with you to build something new and exciting.

Launch with certainty

Our focus on transparency throughout the implementation process generates a stable platform in production. Customers who engage with our team see fewer change requests during the project and significant reductions to bugs post deployment.

Practice areas

Swell’s professional services team offers sound strategic advice, deep experience, and flawless execution to help your business make the most of our powerful platform.

Launch services

Your journey with Swell begins with a thorough onboarding and discovery process. Our team will run through business requirements, provide technical discovery and design, configure Swell for your needs, test that implementation, and oversee a successful go-live. Plus, you’ll have 24/7 chat support every step of the way. Every Swell enterprise license is provided with launch services, at no additional cost.

Advisory consulting

Pursuing an especially challenging project? Our advisory consulting practice is available on an hourly-contracted basis to offer best practice guidance, partner safeguarding, platform training for your team, technical subject matter expert assistance, and support calls about specific product use cases.

Product implementation

Swell’s knowledgeable professional services team can deliver on your vision. Whether migrating your B2C business or building a bespoke B2B2C marketplace, and every imaginable use case in between, we can build it for you or introduce you to the right agency partner. We offer both retainer and requirement-specific engagements to provide flexible delivery models.

Platform optimization

Already launched with Swell and eager to grow? Our advisory practice specifically offers UI/UX and technical review packages to fine-tune your storefront. We collaborate with your team to drive onsite improvements that further delight your customers and scale your business.

The path to success

Illustration of swell use cases - layer 1
Illustration of swell use cases - layer 1

1

Discovery

Understanding of ecommerce needs, deep dive into business model, and assessment of platform requirements.

Illustration of swell use cases - layer 1
Illustration of swell use cases - layer 1
Illustration of swell use cases - layer 1

2

Statement of work

Definition of project, resource allocation, and alignment to Swell's agency ecosystem.

Illustration of swell use cases - layer 1
Illustration of swell use cases - layer 1

3

Kickoff

Launch of services, account onboarding, and phased MVP advisement.

Illustration of swell use cases - layer 1
Illustration of swell use cases - layer 1

4

Production launch and strategic recommendations

Platform training, technical SME assistance, and successful go live.

Illustration of swell use cases - layer 1
Illustration of swell use cases - layer 1

5

Innovation and growth

Post launch assistance, strategy meetings with Swell experts, and partnership counseling.

Ready to unlock Swell’s full potential?