FAQs

At the top right of the products tab, there is a button labeled Import, click the button to upload your products file. The formats currently supported are CSV and JSON. Click Choose File and select the product file you wish to upload. Once selected, hit Upload and a preview of the products will appear. To continue, select Import at the bottom of the tab. After the file has been imported, a results tab will be displayed showing successful and failed added products.

Coupon codes can be used by customers at the time of checkout. These are great for when you want to test the performance of an ad campaign that provides customers with a coupon code. Promotions are similar to coupons, but they are set at a storewide level, making them ideal for special events and holidays. If you’d like more information on coupons and promotions, please visit our support articles.

Please check out our support article, for a detailed explanation on gift cards.

Please check out our support article, for a detailed explanation on subscriptions.

Please check out our support article, for a detailed explanation on coupons.

Please check out our support article, for a detailed explanation on promotions.

Navigate to the Account tab within the admin settings. At the top of the page it will show what plan your account is currently subscribed to. To adjust this, select the button labeled Change. You will then be presented with the various plans that Swell offers. Once the desired plan is selected click the Upgrade Plan button at the bottom right of the popup.

Navigate to the customers account page within the admin panel. Within the customers information panel select edit on the section labeled Card on file. A pop up window will appear indicating the cards currently on file for the customer. Select Add card. Fill in the new card information. The billing address will auto populate with the address on file. If the new card being added has a different billing address make sure to update this. Once all information is entered make sure to select save.

If your store becomes unresponsive, check our status page to see if any downtime has been reported. If no issues are reported, please reach out to our support at support@swell.is

If a CSV file failed to upload correctly, an error should be provided at the top of the upload popup which indicates the reason for the error. This error message can help to determine the cause of the issue. Majority of errors are due to the formatting of the data within the upload file. We recommend referring to the sample CSV file provided on the upload popup for examples of proper formatting. If you are unable to determine the cause for the error please reach out to our support team.

The spent tab under gift cards keeps track of balances for gift cards that have been used on an order. When a gift card is applied to an order the gift card will be added to the spent tab and display the remaining balance on the gift card or indicate if the balance has been spent. The redeemed tab is for gift cards which have been created manually and then added to a customers account as a credit. When added to the customers account the amount on the gift card is transferred to a credit on the account and thus redeemed.

If Swell is unable to charge the card on file for the store account, the owner of the store will receive various emails as our system attempts to retry the charge. If the payment persist to be unfulfilled, your dashboard will be automatically locked. You can update your card on file under Settings > Account, and edit the card on file.

All release notes are updated within the admin panel of your Swell dashboard. Navigate to your personal account settings on the top left. Click on your account name and a list of options will drop down. Select Release Notes and a popup showing the latest release notes will appear.