With so many features built into our platform, it’s likely you’ll have some questions. Below are the ones we’re asked most often.


How do I upload products?

What is the difference between coupons and promotions?

How do I create gift cards?

How do I create subscriptions?

How do I create coupons?

How do I create promotions?

Plans and Billing

How do I upgrade my account?

How do I add a new credit card to a customers account?


My store is not responding or loading?

The CSV file for products did not upload correctly?

What is the difference between spent and redeemed under gift cards?

Plans and Billing

What happens if I miss a billing cycle?


How do I learn about Swell’s new releases?