FAQs

With so many features built into our platform, it’s likely you’ll have some questions. Below are the ones we’re asked most often.

Setup

How do I upload products?

What is the difference between coupons and promotions?

Plans and Billing

How do I upgrade my account?

How do I add a new credit card to a customers account?

What happens if I miss a billing cycle?

Troubleshoot

My store is not responding or loading?

The CSV file for products did not upload correctly?

What is the difference between spent and redeemed under gift cards?

Updates

How do I learn about Swell’s new releases?